The first bracelet I received broke as soon as I took it out of the box. They offered to replace it and shipped a new one within two days. The second one is beautiful and I've been wearing it every day. The first one may not have been tied off properly, because the second is pretty sturdy. I love it.
I was so excited to get this bracelet. The first time I took it out of the box, it fell apart in my hands. So, I'm out my money and don't have the ability to fix it, as it fell apart and the beads went everywhere. I did my best to try to hunt down all of the beads but some are still missing. It was beautiful in the box though.